Cloud Nine Gems Ltd Customer Privacy Policy

 

This privacy notice tells you what to expect us to do with your personal information.

Contact details:
​Post:  Cloud Nine Gems Ltd, 13 Market Hill, St Ives, Cambridgeshire PE27 5AL
Telephone: 01480 534375
Email: info@cloudninegems.net
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What information we collect, use, and why
​​We collect or use the following information to provide services and goods, including delivery:

• Names and contact details

• Addresses

• Purchase or account history

• Payment details (including card or bank information for transfers and direct debits)

• Website user information (including user journeys and cookie tracking)

• Information relating to compliments or complaints

 
We collect or use the following information for the operation of customer accounts and guarantees:

• Names and contact details

• Addresses

• Payment details (including card or bank information for transfers and direct debits)

• Purchase history

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Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted. As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

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Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us. How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Lawful bases​
Our lawful bases for collecting or using personal information to provide services and goods are:

• Consent

• Contract

• Legitimate interest

• We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.  We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

  
Where we get personal information from: 

 

People directly​

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If you don’t want us to process your data anymore, please contact us at info@cloudninegems.net or send a letter to: Cloud Nine Gems Ltd, 13 Market Hill, St. Ives, Cambridgeshire PE27 5AL
 
How long we keep information: 18 Months

 

Cloud Nine Gems Ltd Data Retention Policy

 

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Who we share information with
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Data processors: WWW.WIX.COM
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This data processor does the following activities for us: Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.   All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
 
Others we share personal information with

• Organisations we need to share information with for safeguarding reasons

• Organisations we’re legally obliged to share personal information with

 
Links to other websites - Cloud Nine Gems Ltd website may contain links to other websites (eg social media sites), our Privacy Policy and cookies policy does not cover these websites.
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Sharing information outside the UK​
Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place. Please contact us for more information.
Where necessary, our data processors may share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place. Please contact us for more information.
 
Your data protection rights​
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal data.
Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.
Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.
You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
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How to complain
​If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice. If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
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The ICO’s address:        
  
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
 
Cookies Use:

• To provide a great experience for your visitors and customers.

• To identify your registered members (users who registered to your site).

• To monitor and analyse the performance, operation and effectiveness of Wix's platform.

• To ensure our platform is secure and safe to use. 

A good source of information about what are cookies is:  https://allaboutcookies.org/
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Some of the cookies used:
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Cookie Name           Purpose
XSRF-TOKEN          Used for security reasons 
Duration                 Type
Session                        Essential
​​
hs                                Used for security reasons    
 Session                       Essential
​​
svSession                     Used in connection with user login   
12 months                    Essential
​​
SSR-caching                 Used to indicate the system from
                                     which the site was rendered               
  1 minute                     Essential
​​
_wixCIDX                     Used for system monitoring
                                     /debugging       
  3 months                    Essential
​​
_wix_browser_sess       Used for system monitoring               
                                      /debugging                 
 session                         Essential
​​
consent-policy              Used for cookie banner parameters 
 12 months                   Essential
​​
smSession                    Used to identify logged in site members   
Session                         Essential
​​
TS*                               Used for security and anti-fraud reasons     
 Session                        Essential
​​
bSession                       Used for system effectiveness
                                     measurement                             
30 minutes                  Essential
​​
fedops.logger.X            Used for stability/effectiveness
                                     measurement                               
 12 months                   Essential
​​
wixLanguage                Used on multilingual websites
                                     to save user language preference
  12 months                  Functional
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We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 
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Last updated
October 2026